Why is State Bank of India so Pathetic in service

Why is State Bank of India so Pathetic in service?

People go to SBI only for one reason, its presence everywhere and comparatively low interest rates. Full stop. Later starts the slow, unreliable lazzy service of SBI.

There are no leaders and the people at the top of the hierarchy are so stupid, 0 in enthusiasm that they do not try to add any tune up of work. The people at the bottom of  hierarchy can change some, but not all. To transfer file from one branch to main office needs to be done by customer. Stupid bank of India!. It's not that the employees would lose their work if they automate it to some extent.
Their quality and process are so unfriendly for their customers, its so easy to make out what they need to tune just by being a customer one day.

Velan nagar, Alwarthirunagar of the 1980s

Velan Nagar, Alwarthirunagar

Velan Nagar, during the 1980's and the 1990s was a very good calm place. We had bought a house and built it during the year 1984. This house had an area of 60X40 feet and was a luxury . I did not know then. This house was near the Velan Nagar Vinayagar temple. I know the value of this place today. The backside of my house was decently populated city and the front side of the house was with lots of free grounds for kilometers. All the kids used to come to play in this locality. There as no shortage of play grounds. There was one ground which was free in front of my house where we used to play badminton. All the ground was ours as no one used to ask us.

There was ample water in the area as it was not industrialized or hyper populated. The rain water was enough to fill the water table. We needed wells dug to a depth of 20 feet. The water drainage was just our plants in the garden.

The roads were not with lots of vehicles and cycle was the mode of transport and we know its the best form of transport today. It was a calm place then. The buses were only available till Alwarthirunagar bus stand and we all at that time were strong to walk that much easily.

The only problems was during the rainy season. There was water logging as it was perhaps a plain region, the water did not flow well. The water logged on for around 2 months on the road and mosquito menace was there.

I happened to see from Google earth and happened to see the historical imagery of this place and the earliest was October 2010.

Below is the picture of the view in front of my house on the day of Grahapravesh. 1999 was the last year I stayed and now I know its concrete.